Q: Do you have a physical store or space I can come and visit you at?
A: We are an online business only and do not have a physical address that you can pop in to. If you’d like to schedule a face-to-face meeting to talk all things stationery, please let us know and we can meet at a local coffee shop or bar (depending on what you fancy!) 😉
Q: When should I order my Save The Dates and Invitations?
A: It is advisable to order these at least 9 months in advance of the wedding.
Q: When should I send out my Save The Dates?
A: Save the Dates should be sent approx 6 months before your wedding. For a destination wedding, save the dates should be sent 8-12 months in advance. A formal invitation should follow roughly 8 weeks before the day.
Q: When should I send out my Invitations?
A: Traditionally, invitations go out 6-8 weeks before the wedding – that gives guests plenty of time to clear their schedules and make travel arrangements if they don’t live in town. If it’s a destination wedding, give guests more time and send them out 3 months ahead of time.
Q: How long does it take to complete my order?
A: The current order timing for printed stationery is approximately 3-6 weeks depending on the complexity of your design and the number of items ordered that require designing or personalisation.
Q: How long does it take to print my items?
A: Please allow 6-10 business days for the turnaround of your order.
Q: How soon after the wedding should Thank You cards/notes be sent?
A: You should aim to send out your thank you cards and notes within 2 months after the wedding day to thank guests for their attendance, well wishes, gifts, etc.
Q: I have left things a bit late, can you rush my order?
A: In some instances we may be able to “rush” your order through but this will incur a rush fee.
Q: What can I expect once I’ve booked my stationery order in?
- We endeavour to provide you with a first pdf draft within 5-7 working days of receiving your booking confirmation, details and deposit;
- Drafts are sent via email;
- Clients are asked to provide us with feedback concerning the artwork and any changes, alterations and corrections required. The speed of your feedback will affect turnaround times greatly;
- We encourage clients to be as specific as possible with alterations and will provide you with a fresh, amended draft within 5 working days of receiving your request;
- The initial quote allows up to 2 revisions of the artwork in the draft stage (not including initial setup draft) and any additional drafts required will incur further charges at a rate of $100 per hour charged in 15 minute increments;
- On approval of a custom design, a colour proof of the stationery will be sent
- No responsibility is taken by Petal & Paper for errors in typesetting. Clients are responsible for checking that all spelling and details are correct on the drafts provided;
- Any amendments once the client has finally approved the text and layout details will incur costs;
- Any reprinting of work after a client has signed off on the proof will be done at the client’s expense.
WORDING & PERSONALISATION
Q: What information should I include in my wedding invitations?
A: The basic information for wedding invitations that we will need to know are:
- Names of the bride’s parents/other hosts
- First and last name of the bride and groom
- Date of the wedding ceremony (including the year)
- Wedding ceremony details (where it is taking place)
- Time of the wedding ceremony
- Location and time of the wedding reception
- RSVP date by when your guests should respond and how they should respond (phone/website/email etc)
Other information that you may wish to include into your design or as separate items are:
- Directions to the venue
- Map and full address/contact details of the venue
- Accommodation details
- Wedding gift/Wishing Well details
- Dietary requirements
- Transportation instructions
Q: Can you print guest names on our invites, menus or any other item?
A: Yes, we can print guest names on the invitations, menus, or belly bands. The cost is $1.00/piece, minimum charge of $50. Just let us know you would like to add guest names and to which item and then send a spreadsheet of your names to email@example.com. We will send an invoice for the additional charge once we are in touch during the proofing process. Guest name printing is not available for letterpress items.
Q: What’s included in the proofing process?
A: The proofing process includes 3 rounds of proofs; the first round is based off of the brief submitted in your order and the remaining two rounds are for revisions. Wording changes, colour changes, and minor layout adjustments can be made during the revision rounds. Change requests beyond our 2 complimentary revision rounds are invoiced at $100 per hour per round charged in 15 minute increments.
Q: Will I receive hard copy proofs?
A: No. Your order includes electronic PDF proofs that will be emailed for your review. Hard copy proofs are not available. Electronic proofing is standard among stationers and is a cost effective and flexible way to review and make changes to your stationery before printing begins. If you would like to see our printing, paper and ink options in person, we highly recommend ordering a sample set for an additional cost. The sample set it a standard design without any personalisation, it is simply to view the stock, size and printing quality.
Q: Can I use my own wording?
A: All of our designs can be personalised with your wording.
Q: I’ve seen a design I like. Can you copy it?
A: We cannot copy another design, due to copyright law. However we can design something original for you, with a similar look and feel, but our own fresh take on it.
Q: Will my stationery arrive assembled?
A: Wedding invitations and all other stationery ship flat and require assembly. Envelope liners and belly bands/wraps also require assembly. If a seating chart is ordered, it will be shipped separately, rolled up in a tube. Programs and place cards arrive scored and will need to be folded ready to use at your reception.
Q: What sort of paper do you print your stationery on?
A: We use only the best paper– nothing cheap or flimsy here! For digital print orders, we use high quality 300gsm artboard. It has a smooth matt white finish which has a lovely feel and shows off colours beautifully. Seating charts are printed on a lighter stock in order for ease of transport.
Q: What printing methods do you offer?
A: Letterpress, foil press and digital print.
Q: Can I combine letterpress with digital print on my invitation?
A: Unfortunately this is not something we can do. The cotton stock required for letterpress/foil press is not a digital-rated stock and too soft/textured to go through the digital press.
Q: What are your standard sizes?
A: Invitations, Save The Dates, RSVP Cards and Maps are all printed at A6 size (105 x 148 mm). Menus are printed at DL size (99 × 210mm). Information and Accommodation Cards are printed at A7 size (74 x 105 mm). Seating Charts are printed in A2 size (420 x 594 mm). Ceremony Booklets/Order of Service are printed in A5 (148 x 210 mm). Adhering to these sizes for your posted items allows you to post the items via Australia Post without any additional charges on top of the standard postage costs.
Q: Why are there extras printed and packaged with a note for my photographer?
A: A lot of brides are so busy getting ready on the day they don’t have time to gather all the important pieces they would like photographed. We offer a separate pack specifically for you to give your photographer in order for them to showcase your wedding stationery at its best. Please feel free to share or send through your professional photos – we’d love to see how your wedding looked! This offer is only available with the purchase of 3 or more items.
ORDERING & SHIPPING
Q: Do you have a minimum quantity order?
A: Yes, there is a minimum order of 40 per stationery item.
Q: Do you provide envelopes?
A: Envelopes are an additonal cost, please let us know when you’re obtaining a quote if envelopes are required so we can include that cost. Personalisation of envelopes is also another service that’s available at an extra cost.
Q: How is my stationery delivered?
A: We deliver all our stationery via standard Australia Post with signature on delivery.
Q: How many invitations do I need to order?
A: We advise that you order 10% more than required to cover for errors, omissions or any last minute guest additions.
Q: How long does it take to complete my order?
A: The current order timing for printed stationery is approximately 3-6 weeks.
Q: What are your payment terms?
A: Once you’ve approved the quote, we require a 50% deposit in order to confirm your booking and begin design work. The remaining balance is payable once your order is printed and before we post it out.
Q: How much is shipping?
A: Shipping costs depend on the size of your order and the service requested (standard/express/signature required etc). Shipping is calculated and invoiced separately after your order has been shipped.
Q: Do you ship to other countries?
A: Yes. We ship to most countries worldwide including USA, UK, Europe and Asia. We ship by International Air Mail with a tracking number and signature on delivery to ensure safe delivery. You can check postage rates and time frames at Australia Post here (select the “Overseas” tab). Please note that any taxes and fees charged upon delivery are the responsibility of the buyer.
CANCELLATIONS & RETURNS
Q: Can I cancel my custom stationery order?
A: For personalised stationery, we are happy to cancel your order and process a full refund as long as proofs have not been sent. If proofs have already been sent, there is a cancellation fee of 25% or $100, whichever is greater. This is due to the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded. If you are unhappy with your proofs for some reason (we don’t think you will be!), just let us know! We are committed to creating a fantastic design and if there’s something you’re just not liking, we will continue to work with you until you’re satisfied.
Q: I approved my order for print, can I still cancel?
A: Should you need to cancel or make a change to your order after proof approval, please contact us asap. If your order has not yet gone into production, we can cancel it and process a refund less the design costs. Please note that upon approval, orders go to print almost immediately therefore we will not be able to cancel, refund, or accept a return on the order.
Q: Can I return my custom stationery?
A: Custom printed stationery (any printed item that includes proofs) is not returnable. This is because custom printed items are created on a per order basis and cannot be resold. If there is an issue with your order, please contact us! We’re committed to your satisfaction and will be happy to work with you if you’re unhappy for some reason.
Q: I found a typo on my stationery, what do I do?
A: Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact us. We offer a discounted reprint service for customer approved errors. Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.